Privacy Policy

Effective Date: 22/08/2026

Joanswood Creation Ltd (“Joanswood”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, place an order or use our services.

This Privacy Policy is intended to comply with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023 (NDP Act).

1. Who We Are

The data controller responsible for your personal information is:

Joanswood Creation Ltd
4 Sunday Ejiofor Street,
Ibeju Lekki, Lagos, Nigeria.

For privacy-related enquiries, you may contact us at:

Email: aftersalessupport@joanswoodcreationltd.com
Email: info@joanswoodcreationltd.com

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name and contact details, including email address, telephone number and delivery address.
Billing and payment information required to process your orders.
Order details, including products purchased, delivery information and transaction details.
Information you provide when contacting us, requesting information, making a complaint or requesting a return or refund.
Information automatically collected when you use our website, such as IP address, browser type, device information and website usage information.
Information provided through forms, enquiries, reviews or other communications with us.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Arrange delivery, collection, repairs, replacements and returns.
Process payments and maintain transaction records.
Respond to enquiries, requests and complaints.
Provide customer service and after-sales support.
Communicate with you regarding your orders or services.
Improve our website, products and customer experience.
Maintain the security and proper operation of our website.
Comply with applicable legal, regulatory, accounting and other obligations.
Send promotional or marketing communications where permitted by law and, where required, with your consent.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Legal Basis for Processing

Where applicable, we process personal information because it is necessary to:

Perform a contract with you or take steps at your request before entering into a contract.
Comply with a legal or regulatory obligation.
Respond to your requests or provide services you have requested.
Protect our legitimate business interests, provided these interests do not override your applicable privacy rights.
Obtain and rely on your consent where consent is required.

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to ensure that the website functions properly, improve your browsing experience, understand website usage and, where applicable, support marketing activities.

You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of some parts of the website.

6. Sharing Your Information

We may share your personal information where reasonably necessary with trusted third parties who assist us in operating our business, including:

Payment processors and financial service providers.
Delivery, logistics and transportation providers.
Website hosting, IT and technical service providers.
Professional advisers, including legal and accounting advisers.
Service providers assisting with website analytics, communications or marketing, where applicable.
Government authorities, regulators, courts or law-enforcement bodies where required or permitted by law.

We require appropriate safeguards to protect personal information shared with service providers and do not sell your personal information to third parties.

7. Protection of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request restriction of certain processing.
Object to certain processing of your personal information.
Withdraw consent where processing is based on consent.
Request portability of your personal information where applicable.
Raise a complaint regarding how your personal information is processed.

To exercise your rights or make a privacy-related request, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the privacy policies of those websites before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable laws.

Any updated version will be published on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint regarding the handling of your personal information, please contact us:

Joanswood Creation Ltd
4 Sunday Ejiofor Street,
Ibeju Lekki, Lagos, Nigeria.

Email: aftersalessupport@joanswoodcreationltd.com
Email: info@joanswoodcreationltd.com

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) where applicable.