* Free delivery for orders over N2,000,000.
Introduction
1. Joanswood Creation Ltd intends to rely upon the written terms set out below. Any variation, cancellation or waiver of these conditions will be valid only if made in writing and signed by both parties.
2. Nothing in these terms and conditions shall affect the customer’s statutory rights as a consumer.
3. Product Descriptions and Prices
3.1 Any specification or dimensions, supplied by Joanswood Creation Ltd shall be treated as a guide only, and should be followed or acted upon entirely at the customer’s own risk.
3.2 Every effort is made to ensure that the prices shown are accurate at the time you place your order.
3.3 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
4. Delivery
4.1 The company shall endeavor to comply with any approximate expected delivery date, but time shall not be of the essence and the company shall not be liable for any loss arising out of any delay in delivery.
4.2 The customer shall accept delivery when tendered whether before or after the estimated date. If the customer fails to take delivery when tendered or fails to give the Company adequate delivery instructions, the Company shall be deemed to have performed its obligation in respect of the goods. The customer shall pay any additional expenses incurred by the company including (but not limited to) a storage charge.
4.3 Subject to this agreement the company may deliver the goods in installments. Each installment shall be classed as a separate contract and will be invoiced and payment becomes due.
4.4 It is the customer’s responsibility to ensure that the goods can be delivered without risk of loss or damage to the customer’s property.
4.5 The delivery team may consider that delivery to the chosen location may result in damage to the customer’s property. In such circumstances, the team will inform the customer or the customer’s representative, and delivery will continue only once the customer or the customer’s representative has agreed for the delivery to proceed.
5. Damage or loss in transit if the company or its carrier delivers the goods.
The customer is asked to examine the goods as soon as reasonably possible after delivery and notify the company of any fault or damage as soon as possible.
6. Payment
The company’s terms are that payment for the goods must be made at the time of the order. Any agreed balances will fall due when the goods are available for collection or delivery.
7. Default
7.1 If the customer fails to pay any sum when due under this agreement between the customer and the company, then the company may at its option; –
7.2 Suspend further performance until all sums owing to the company by the customer under the agreement have been paid
7.3 Withhold further performance under this agreement until it has received payment in advance of all monies payable.
8. Property and retention of title
8.1 Until the company has received full payment for the goods by the customer under the agreement ownership of the goods shall not pass to the customer.
8.2 The goods shall remain the property of the company which reserves the right to dispose of the goods (the retained goods) should full payment not be received.
8.3 The company reserves the right to claim any reasonable costs incurred in the disposal of the goods.
9. Samples
9.1 Every endeavor shall be made by the company to ensure that samples pictures shown on the shop page are a fair representation of goods to be supplied to the customer.
9.2 The company shall not be liable if goods supplied do not comply with any previous samples unless non-compliance is substantial.
9.3 Wood/Leather are natural products and some variations can occur, but the company shall not be liable unless the variation is substantial.
9.4 Showroom models: When an actual showroom model is sold it may not necessarily be in perfect condition. Customers should check the goods are in satisfactory condition for their use and requirement.
Your Right of Cancellation
Other than all made-to-order items (including but not limited to Bespoke sofas and chairs), you have the right to cancel the contract at any time up to the end of 48 hours after you receive your order (see below).
To exercise your right of cancellation, you must give written notice to the company by letter or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to Joanswood Creation at your own cost. The items must be returned to Joanswood Creation Ltd, 4 Sunday Ejiofor, street, ibeju lekki. lagos You must take reasonable care to ensure that the items are not damaged in the meantime or in transit.
Once you have notified Joanswood Creation that you are canceling the contract, the company will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card, Bank, and transaction charges will be deducted on return of the goods. If you do not return the goods as required, Joanswood Creation may charge you a sum not exceeding the direct cost of recovering the items.
DAMAGED PRODUCTS
If you discover that the product you purchased from us is damaged during delivery:
– report the damage to us within 48 hours upon discovery;
– ensure that that the damaged product is returned in the same condition and packaging it was when it was received;
– we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: 48 hours following your receipt of the product.
RETURN SHIPPING
We will bear all shipping costs or other costs associated with the return of the products.
If the product is being returned for repairs, we will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.
If after making arrangements for the transportation, shipping, and collection of the product it is discovered that you are not entitled to a refund, repair, or replacement, you shall reimburse us of all costs incurred for the inspection, transportation, and postage of the returned products.
HOW TO RETURN PRODUCTS
Products may be returned as follows:
Send an email to aftersalessupport@
Please include evidence of payment and Order Number.
Products may be returned within 48 hours following your receipt of the product. Returns are to be sent to the following address: 4 Sunday Ejiofor, street, ibeju lekki, lagos
Refunds are issued at our discretion as we may reject, grant a refund, replace or repair damaged products.
10. Exclusion of Liability
The liability of the company in respect of any goods proven to be defective shall not exceed the price for the goods under this agreement and no liability shall accrue for any indirect or consequential loss, howsoever arising, suffered by the customer.
We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.
11. Risk
If the goods are to be delivered by the company or its carrier the risk shall pass when the goods have been delivered to the customer.
11.1 If the customer or their carrier collects the goods the risk in them shall pass upon commencement of loading onto the collecting transport or being taken into the possession or control of the customer, its servants, or agents.
11.2 If the customer does not take delivery of the goods when tendered, the risk shall pass when delivery should have been accepted. The customer shall be liable for any reasonable additional costs incurred by the company including (but not limited to) a storage charge.
12. Force Majeure
The company shall not be liable for any failure to perform any or all of its obligations under the agreement arising from any inability to secure or procure at reasonable cost labor, materials, or other supplies of any kind or any act of God, war, strike, lockout or other labor dispute, fire, flood, drought, equipment failure, legislation, order or public authority or any other cause whatsoever beyond its control.
CONTACT US
For inquiries or comments regarding these Terms and Conditions.